Top Troubleshooting Steps
Modified on: Sat, 24 Oct, 2020 at 4:27 PM
We know how frustrating it can be when things are not working right. If you are experiencing an issue streaming or can't watch Frndly TV, please try following these basic steps to fix the errors. Select your device below to see instructions.
If you’re experiencing issues watching on a Roku or Roku TV, click here.
If you’re experiencing issues watching on an Amazon Firestick/Fire TV, click here.
If you’re experiencing issues watching on an Apple TV, click here.
If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot of the results via chat, or email us at firstname.lastname@example.org so we can look into the problem further. Note: The speed test needs to be run on the same network you use to watch Frndly TV.
The screenshot should look like this:
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