Sometimes a technical issue can be resolved as simply as ensuring the software on a device is up to date.  


To update the software on your Roku, simply follow these easy steps:

  1. Press the Home button on your Roku remote control. 

  2. Use the arrow buttons to scroll to "Settings," and then press the right arrow to select it. 

  3. Scroll to "System" and select it. 

  4. Scroll to "System update" and select it. 

  5. Select "Check now" to manually check for and install updates.


If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot of the results via chat, or email us at so we can look into the problem further. Note: The speed test needs to be ran on the same network you use to watch Frndly TV.

The screenshot should look like this: