Sometimes a technical issue can be resolved as simply as ensuring the software on a device is up to date.  


To update the software on your Firestick/Fire TV, simply follow these easy steps:

  1. Press the Home button on your Amazon remote to reach the home screen.

  2. Hover over Settings and scroll to the right to Click My Firestick/Fire TV.

  3. Click About

  4. Scroll down and click System Update (If your device has already installed the update, it will read “Check for System Update”).

  5. Wait for the software installation to finish downloading and installing.


If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot of the results via chat, or email us at so we can look into the problem further. Note: The speed test needs to be ran on the same network you use to watch Frndly TV.

The screenshot should look like this: