Web/Mobile Device Troubleshooting
Modified on: Fri, 22 Jan, 2021 at 11:09 AM
We know how frustrating it can be when things are not working right. If you are experiencing an issue streaming or can't watch Frndly TV, please try following these steps to fix the errors. It is very important you complete each step in order, even if you have already done them separately.
Please complete the following steps in order:
1. Restart your router and modem:
1. Restart your router and modem by unplugging them from the wall for 60 seconds, then plug it back in
(Experts say this is a good idea to do every thirty days. Read what they say about it here!)
2. Restart your computer/mobile device:
1. Restart your computer/mobile device by unplugging it from the wall for 60 seconds, then plug it back in
3. Double check your internet browser/reinstall app:
Make sure you are using the correct URL to sign in: watch.frndlytv.com
Sign out and sign back in
Check your browser for updates. This method varies depending on the browser you are using.
If you’re watching on a mobile device, follow these extra steps:
Uninstall the Frndly TV app from your device
For iPhone/iPad, long press the app from the home screen and click the “X” button
For Android, go to the Play Store -> Menu -> My Apps and Games -> Frndly TV -> “Uninstall”
Re-install the Frndly TV app and sign in
For iPhone/iPad, search “Frndly TV” in the App Store and click “Get”
For Android, search “Frndly TV” in the Play Store and click “Install”
If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot of the results via chat, or email us at email@example.com so we can look into the problem further. Note: The speed test needs to be run on the same network you use to watch Frndly TV.
The screenshot should look like this:
Note: Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.
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