We know how frustrating it can be when things are not working right. If you are experiencing any issues watching Frndly TV, please follow the simple steps below. It is very important you complete each step in order, even if you have already done them separately.

 

Please complete the following steps in order: 

Restart your router and modem:

  1. Unplug them from the wall for 30 seconds, then plug it back in

(Restarting your modem clears out all the unneeded stored data and establishes a clean connection with your internet provider)


Restart your Roku/Roku TV:

  1. Unplug it from the wall for 30 seconds, then plug it back in

 

Remove the Frndly TV channel:

  1. Press the Home button on your Roku remote  
  2. Find the Frndly TV app
  3. Press the * button on your Roku remote
  4. Select Remove Channel
  5. Select Remove

NOTE: If the option to Remove Channel does not appear, select Check for Updates instead. If there is an update available, install it. Then, skip to Step 5.

Re-add the Frndly TV channel: 

  1. Press the Home button on your Roku remote 
  2. Scroll and select Add Channels
  3. Scroll down and select Search Channels
  4. Type Frndly TV and select the Frndly TV app once it appears
  5. Select Add Channel

 

Check your Roku Device for Software Updates:

  1. Press the Home button on your Roku remote
  2. Use the arrow buttons to scroll to Settings and then press the right arrow to select it
  3. Scroll to System and select it
  4. Scroll to Software Update and select it
  5. Select Check Now to manually check for and install updates

 



If you're still experiencing an issue, please run an Internet & Latency Speed Test (speed.cloudflare.com) and send us a screenshot of the results via chat, or email us at support@frndlytv.com so we can look into the problem further.

 

Note: The speed test needs to be run on the same network you use to watch Frndly TV. Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.


If you want to talk with us, you can start a chat by clicking the chat icon at the bottom right of the page or send us an email at support@frndlytv.com