Can't Watch/Troubleshooting

Top troubleshooting steps
We know how frustrating it can be when things are not working right. If you're experiencing an issue streaming or can't watch Frndly TV, please tr...
Thu, 23 Jul, 2020 at 9:31 AM
How do I unistall the app from my Roku?
Click on the "Home" button on your Roku remote (looks like a small house) Find the Frndly TV app Press the "*" button on your Ro...
Wed, 22 Jul, 2020 at 10:13 AM
How do I uninstall the app from my FireStick/FireTV
Click on the "Home" button on your Fire Stick remote (looks like a small house) Scroll to the right to "Settings" Scroll to the ...
Sat, 11 Jul, 2020 at 1:15 PM
How do I uninstall the app from my AppleTV
From the Home screen, select "Settings" Select "General" Scroll down to "Manage Storage" (under Usage) Click on then trash...
Sat, 11 Jul, 2020 at 1:15 PM
Web browser troubleshooting
If you're experiencing an issue streaming Frndly TV on a web browser, normally a few basic steps can get you back up and running! If you are using ...
Wed, 9 Sep, 2020 at 9:08 AM
Internet & Latency Speed Test
If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot o...
Wed, 22 Jul, 2020 at 10:13 AM
Why isn't my picture clear?
If you are looking for high definition streaming, you must sign up for the Classic or Premium plans. If you currently have the Basic plan, you will only be ...
Wed, 22 Jul, 2020 at 10:16 AM
How do I fix an HDCP error?
HDCP errors happen when there is a problem with the physical connection or communication between your streaming device and TV. Often, it's a simple mat...
Wed, 22 Jul, 2020 at 10:17 AM
Time Zone Issue
If you are experiencing a problem with the incorrect time zone, the fix is simple. Restart your WIFI Router and/or Cable Modem by unplugging it from the ...
Wed, 22 Jul, 2020 at 10:18 AM
Roku Login Issue
If you have been logged out of your Roku Device and cannot log back in, please take the following steps: After opening the Frndly TV App, select "Si...
Wed, 22 Jul, 2020 at 10:20 AM