We know how frustrating it can be when things are not working right. If you are experiencing any issues watching Frndly TV, please follow the simple steps below. It is very important you complete each step in order, even if you have already done them separately.
Please complete the following steps in order:
Restart your router and modem:
- Unplug them from the wall for 30 seconds, then plug them back in
(Restarting your modem clears out all the unneeded stored data and establishes a clean connection with your internet provider)
Restart your Apple TV
- Unplug it from the wall for 30 seconds, then plug it back in
Uninstall the Frndly TV app:
- Press the "Home" button on your Apple TV Remote
- Select "Settings"
- Select "General"
- Scroll down to "Manage Storage"
- Click on the trash can icon
- Select "Delete"
Reinstall the Frndly TV app:
- Press the "Home" button on your Apple TV Remote
- Open the App Store on your Apple TV
- In the menu bar, select the Search Button
- Enter "Frndly TV"
- Swipe down to select the Frndly TV app
Check your Apple TV for a software update:
- Press the "Home" button on your Apple TV Remote
- Go to "Settings"
- Select "System"
- Select "Software Updates"
- Select "Update Software"
- If an update appears, select "Download and Install"
If you're still experiencing an issue, please run an Internet & Latency Speed Test (speed.cloudflare.com) and send us a screenshot of the results via chat, or email us at support@frndlytv.com so we can look into the problem further.
Note: The speed test needs to be run on the same network you use to watch Frndly TV. Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.