We know how frustrating it can be when things are not working right. If you are experiencing any issues watching Frndly TV, please follow the simple steps below. It is very important you complete each step in order, even if you have already done them separately.
Please complete the following steps in order:
Restart your router and modem:
- Unplug them from the wall for 30 seconds, then plug them back in
(Restarting your modem clears out all the unneeded stored data and establishes a clean connection with your internet provider)
Restart your Apple TV
- Unplug it from the wall for 30 seconds, then plug it back in
Uninstall the Frndly TV app:
- Press the Home button on your Apple TV Remote
- Select Settings
- Select General
- Scroll down to Manage Storage
- Click on the trash can icon next to Frndly TV
Reinstall the Frndly TV app:
- Press the Home button on your Apple TV Remote
- Open the App Store on your Apple TV
- In the menu bar, select the Search Button
- Enter Frndly TV
- Swipe down to select the Frndly TV app
Check your Apple TV for a software update:
- Press the Home button on your Apple TV Remote
- Go to Settings
- Select System
- Select Software Updates
- Select Update Software
- If an update appears, select Download and Install
If you're still experiencing an issue, please run an Internet & Latency Speed Test (speed.cloudflare.com) and send us a screenshot of the results via chat, or email us at support@frndlytv.com so we can look into the problem further.
Note: The speed test needs to be run on the same network you use to watch Frndly TV. Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.
If you want to talk with us, you can start a chat by clicking the chat icon at the bottom right of the page or send us an email at support@frndlytv.com