Amazon Fire/Fire TV Troubleshooting Steps
Modified on: Wed, 4 Nov, 2020 at 9:15 AM
We know how frustrating it can be when things are not working right. If you are experiencing an issue streaming or can't watch Frndly TV, please try following these basic steps to fix the errors.
Please complete the following steps in order:
1. Restart your router and modem:
1. Restart your router and modem by unplugging them from the wall for 60 seconds, then plug it back in
(Experts say this is a good idea to do every thirty days. Read what they say about it here!)
2. Restart your Amazon Firestick/Fire TV:
1. Restart your Amazon Firestick/Fire TV by unplugging it from the wall for 60 seconds, then plug it back in
3. Uninstall the Frndly TV app from your Amazon Firestick/Fire TV:
Click on the "Home" button on your Fire Remote (looks like a small house)
Scroll to the right to "Settings"
Scroll to the right to "Applications"
Scroll down to "Manage Installed Applications"
Find "Frndly TV"
Click on "Uninstall"
On the next screen, select "Uninstall" again to confirm
4. Reinstall the Frndly TV app on your Amazon Fire/Fire TV:
Press the "Home" button on your Amazon Remote
Select the Search Icon (a small magnifying glass) and type "Frndly TV"
Wait for download to complete
Open the app and Sign In
5. Check your Amazon Fire/Fire TV for software updates:
Press the “Home” button on your Amazon remote to reach the home screen.
Hover over “Settings” and scroll to the right to Click My Firestick/Fire TV.
Scroll down and click “System Update” (If your device has already installed the update, it will read “Check for System Update”)
Wait for the software installation to finish downloading and installing
If you're still experiencing an issue: please run an Internet & Latency Speed Test (this process takes about 30 seconds) and send us a screenshot of the results via chat, or email us at firstname.lastname@example.org so we can look into the problem further. Note: The speed test needs to be run on the same network you use to watch Frndly TV.
The screenshot should look like this:
Note: Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.
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