We know how frustrating it can be when things are not working right. If you are experiencing an issue streaming or can't watch Frndly TV, there are a couple of basic steps you can take that many customers find success with.

 

Please complete the following steps in order: 

1. Restart your router and modem:

    1. Restart your router and modem by unplugging them from the wall for 60 seconds, then plug it back in

(Experts say this is a good idea to do every thirty days. Read what they say about it here!)

2. Restart your Mobile Device:

    1. Restart your Mobile Device by powering it off and turning it back on

3. Uninstall the Frndly TV app from your Mobile Device:

  • For iPhone/iPad, touch the Frndly TV app icon on your home screen for a few seconds, and then click "Remove App"

  • For Android, go to the Play Store -> Menu -> My Apps and Games -> Frndly TV -> “Uninstall

4. Re-install the Frndly TV app and sign in:

  • For iPhone/iPad, search “Frndly TV” in the App Store and click “Get

  • For Android, search “Frndly TV” in the Play Store and click “Install

5. Check your Mobile Device for software updates and install them if available: 

  • For iPhone/iPad, go to "Settings" -> "General" -> "Software Update"

  • For Android, go to "Settings" -> "About Phone" -> "Check for Update

 

If you're still experiencing an issue: please run an Internet & Latency Speed Test (https://www.speedcheck.org/) and send us a screenshot of the results via chat, or email us at support@frndlytv.com so we can look into the problem further. Note: The speed test needs to be run on the same network you use to watch Frndly TV

Note: Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.